If you’re trying to run a small business, your day-to-day schedule is probably pretty busy. You’ve got a lot that you’re accountable for, technology included, and it’s causing a lot of headaches. Maybe you have an internal IT employee or a small team, but to no fault of anyone, you feel like your business needs more, and you and your internal IT employees need less on your plate.
Enter the MSP, your one-stop shop for all of your IT needs. Let’s talk about some of the key services an MSP can provide that will alleviate some of those headaches, free up time on your schedule and help you sleep better at night.
Before diving in, we have to note our clear bias as an MSP. We believe in the value of these services, but we also know that we, or other MSPs, might not be a perfect fit for everyone. We encourage all companies to evaluate their IT infrastructure and make the best decisions to help them achieve their goals.
24/7 Support
Whether it’s a late night at the office or persistent cyber threats, you want your technology to be secure around the clock. With 24/7 emergency support and a cybersecurity stack with 24/7 monitoring, this can be a possibility.
You want to sleep easy at night knowing someone’s monitoring your environment. Whether it’s ensuring uptime or blocking potential cybersecurity threats, a 24/7 help desk paired with a 24/7 Security Operations Center (SOC) will have you covered.
Not every MSP offers 24/7 support, so be sure to talk with your potential MSPs about this. Understanding their support offerings will help you ultimately decide which is the best fit for your business.
Onboarding A New Employee
The hiring process involves a lot of work. You’re trying to find the right person for the role and keep track of applications, interviews, assessments, and all the other paperwork that comes with it.
If you’re lacking on the IT side of things and your business is growing, that means you’re doing a good bit of hiring while having to worry about all the technical steps that come with that process: procuring a workstation, setting up said workstation, creating credentials, the list goes on. Onboarding can be a lot! You don’t want to spend time troubleshooting IT issues when you have a new employee trying to get started.
As long as your MSP knows what you and your new employees need, they should have a proven process in place that allows you to focus on the business side of things while they handle the technology. This will save you time and let your new employees hit the ground running.
Hardware Lifecycle Management
If you value technology as a business owner, you want to leverage the latest and greatest while staying within budget. That can be tough. It takes a lot of planning from a logistical and budgetary standpoint to ensure that all of your devices maintain a proper lifecycle, and if you know the value of new technology, you probably already know that old technology can be a pain to deal with and increases the likelihood of downtime. So, how do we solve this?
Well, partnering with a good MSP means you’ll receive informed recommendations for your devices that fit your business needs. Pair this industry-standard lifecycle knowledge and strategic planning, and you’ll be well on your way to avoiding those nightmares of working on a 10-year-old PC.
This type of planning can be done with the help of your account manager or vCIO, a trusted IT professional who understands your business's needs.
Are you still looking for the right fit?
The right MSP will help ensure your business has the proper solutions and support. This is a valuable partnership when trying to grow your business. If you’re still searching for the right MSP, give us a call. We’d be happy to discuss your business, learn about your goals and point you in the right direction.
