---
title: Business Technology Strategy | Outsourced IT Support
description: Outsourced IT Support | Learn how technology can maximize your business with a comprehensive IT strategy and support plan.
---
[](https://www.innovativeinc.net/)
- About
- [The Innovative Way](https://www.innovativeinc.net/the-innovative-way)
- [Our Team](https://www.innovativeinc.net/our-team)
- [Service Area](https://www.innovativeinc.net/service-area)
- [Service Level Agreement (SLA)](https://www.innovativeinc.net/service-level-agreement)
- [Refer a Business](https://www.innovativeinc.net/referrals)
- [Careers](https://www.innovativeinc.net/careers)
- Partner With Us
- [innovateCORE](https://www.innovativeinc.net/innovate-core)
- [innovateAHEAD](https://www.innovativeinc.net/innovate-ahead)
- [innovateSMART](https://www.innovativeinc.net/innovate-smart)
- [innovateSTRONG](https://www.innovativeinc.net/innovate-strong)
- [innovateTRUST](https://www.innovativeinc.net/innovate-trust)
- Areas of Expertise
- [Information Technology](https://www.innovativeinc.net/information-technology)
- [Business Continuity & Disaster Recovery (BCDR)](https://www.innovativeinc.net/bcdr)
- [Cybersecurity](https://www.innovativeinc.net/cybersecurity)
- [Phone & Voice](https://www.innovativeinc.net/phone-voice)
- [Printer & Copiers](https://www.innovativeinc.net/printer-copiers)
- Industries
- [Healthcare / HIPAA](https://www.innovativeinc.net/healthcare-hippaa)
- [Manufacturing](https://www.innovativeinc.net/manufacturing)
- [Nonprofit](https://www.innovativeinc.net/nonprofit)
- [Professional Services](https://www.innovativeinc.net/professional-services)
- [Property Management](https://www.innovativeinc.net/property-management)
- Learning
- [The Innovative Blog](https://blog.innovativeinc.net/blog)
- [Press Releases](https://www.innovativeinc.net/press-releases)
- [Podcast](https://www.innovativeinc.net/innovative-leadership-podcast/)
- [Events](https://www.innovativeinc.net/events)
- [Free Cybersecurity Assessment](https://www.innovativeinc.net/cybersecurity-assessment)
- About
- [The Innovative Way](https://www.innovativeinc.net/the-innovative-way)
- [Our Team](https://www.innovativeinc.net/our-team)
- [Service Area](https://www.innovativeinc.net/service-area)
- [Service Level Agreement (SLA)](https://www.innovativeinc.net/service-level-agreement)
- [Refer a Business](https://www.innovativeinc.net/referrals)
- [Careers](https://www.innovativeinc.net/careers)
- Partner With Us
- [innovateCORE](https://www.innovativeinc.net/innovate-core)
- [innovateAHEAD](https://www.innovativeinc.net/innovate-ahead)
- [innovateSMART](https://www.innovativeinc.net/innovate-smart)
- [innovateSTRONG](https://www.innovativeinc.net/innovate-strong)
- [innovateTRUST](https://www.innovativeinc.net/innovate-trust)
- Areas of Expertise
- [Information Technology](https://www.innovativeinc.net/information-technology)
- [Business Continuity & Disaster Recovery (BCDR)](https://www.innovativeinc.net/bcdr)
- [Cybersecurity](https://www.innovativeinc.net/cybersecurity)
- [Phone & Voice](https://www.innovativeinc.net/phone-voice)
- [Printer & Copiers](https://www.innovativeinc.net/printer-copiers)
- Industries
- [Healthcare / HIPAA](https://www.innovativeinc.net/healthcare-hippaa)
- [Manufacturing](https://www.innovativeinc.net/manufacturing)
- [Nonprofit](https://www.innovativeinc.net/nonprofit)
- [Professional Services](https://www.innovativeinc.net/professional-services)
- [Property Management](https://www.innovativeinc.net/property-management)
- Learning
- [The Innovative Blog](https://blog.innovativeinc.net/blog)
- [Press Releases](https://www.innovativeinc.net/press-releases)
- [Podcast](https://www.innovativeinc.net/innovative-leadership-podcast/)
- [Events](https://www.innovativeinc.net/events)
- [Free Cybersecurity Assessment](https://www.innovativeinc.net/cybersecurity-assessment)
- Categories
- Follow Us
- [Business Strategy](https://blog.innovativeinc.net/blog/topic/business-strategy)
- [Cybersecurity](https://blog.innovativeinc.net/blog/topic/cybersecurity)
- [Devices](https://blog.innovativeinc.net/blog/topic/devices)
- [Disaster Recovery](https://blog.innovativeinc.net/blog/topic/disaster-recovery)
- [Employee Retention](https://blog.innovativeinc.net/blog/topic/employee-retention)
- [HIPAA](https://blog.innovativeinc.net/blog/topic/hipaa)
- [Life at Innovative](https://blog.innovativeinc.net/blog/topic/life-at-innovative)
- [Microsoft Windows](https://blog.innovativeinc.net/blog/topic/microsoft-windows)
- [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
- [Printers and Copiers](https://blog.innovativeinc.net/blog/topic/printers-copiers)
- [Purchasing](https://blog.innovativeinc.net/blog/topic/purchasing)
- [Technology Strategy](https://blog.innovativeinc.net/blog/topic/technology-strategy)
- [Threat Prevention](https://blog.innovativeinc.net/blog/topic/threat-prevention)
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# Business Technology
IT Starts with Strategy
Learn how technology can maximize your business with a comprehensive IT strategy and support plan.
Subscribe
- Categories
- [Business Strategy](https://blog.innovativeinc.net/blog/topic/business-strategy)
- [Cybersecurity](https://blog.innovativeinc.net/blog/topic/cybersecurity)
- [Devices](https://blog.innovativeinc.net/blog/topic/devices)
- [Disaster Recovery](https://blog.innovativeinc.net/blog/topic/disaster-recovery)
- [Employee Retention](https://blog.innovativeinc.net/blog/topic/employee-retention)
- [HIPAA](https://blog.innovativeinc.net/blog/topic/hipaa)
- [Life at Innovative](https://blog.innovativeinc.net/blog/topic/life-at-innovative)
- [Microsoft Windows](https://blog.innovativeinc.net/blog/topic/microsoft-windows)
- [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
- [Printers and Copiers](https://blog.innovativeinc.net/blog/topic/printers-copiers)
- [Purchasing](https://blog.innovativeinc.net/blog/topic/purchasing)
- [Technology Strategy](https://blog.innovativeinc.net/blog/topic/technology-strategy)
- [Threat Prevention](https://blog.innovativeinc.net/blog/topic/threat-prevention)
- Social
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[](https://blog.innovativeinc.net/blog/why-big-it-projects-require-more-than-an-off-the-shelf-approach)
[Business Strategy](https://blog.innovativeinc.net/blog/topic/business-strategy) | [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
## [Why Big IT Projects Require More Than an Off-the-Shelf Approach](https://blog.innovativeinc.net/blog/why-big-it-projects-require-more-than-an-off-the-shelf-approach)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
February 11th, 2026
When organizations take on large technology initiatives like cloud migrations, infrastructure updates, and security programs, the pressure to make the right decision is real, especially when changes are urgently needed. Leaders want progress, teams want clarity, and vendors are ready with recommendations that promise simplicity and speed.
[Read More](https://blog.innovativeinc.net/blog/why-big-it-projects-require-more-than-an-off-the-shelf-approach)
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[](https://blog.innovativeinc.net/blog/introducing-the-innovative-support-app)
[Microsoft](https://blog.innovativeinc.net/blog/topic/microsoft) | [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support) | [Life at Innovative](https://blog.innovativeinc.net/blog/topic/life-at-innovative)
## [Introducing the Innovative Support App](https://blog.innovativeinc.net/blog/introducing-the-innovative-support-app)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
January 12th, 2026
Effective IT support often operates seamlessly in the background, ensuring requests are addressed accurately and routine issues do not interfere with productivity. Achieving this level of consistency depends on well-crafted processes working behind the scenes.
[Read More](https://blog.innovativeinc.net/blog/introducing-the-innovative-support-app)
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[](https://blog.innovativeinc.net/blog/five-foundational-technology-insights-for-business-leaders)
[Technology Strategy](https://blog.innovativeinc.net/blog/topic/technology-strategy) | [Business Strategy](https://blog.innovativeinc.net/blog/topic/business-strategy) | [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
## [Five Foundational Technology Insights for Business Leaders](https://blog.innovativeinc.net/blog/five-foundational-technology-insights-for-business-leaders)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
August 8th, 2025
When running a business, IT can sometimes feel like a big mystery with lots of twists and turns. It’s all smooth sailing until someone can’t access their email, or a file disappears right before your eyes. It’s common to feel frustrated and wonder, “Is this just part of the process?” Remember, you're not alone in this. Many business leaders are facing the same challenges. Lucky for you, there are solutions out there!
[Read More](https://blog.innovativeinc.net/blog/five-foundational-technology-insights-for-business-leaders)
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[](https://blog.innovativeinc.net/blog/six-signs-youre-working-with-a-mature-msp)
[Business Strategy](https://blog.innovativeinc.net/blog/topic/business-strategy) | [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
## [Six Signs You're Working with a Mature MSP](https://blog.innovativeinc.net/blog/six-signs-youre-working-with-a-mature-msp)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
July 18th, 2025
The world of technology can be daunting to navigate. The terminology is confusing, the solutions are complex and accountability is essential. This emphasizes the importance of partnering with an accountable IT provider who not only completes the job effectively but also has the right people and processes in place to ensure smooth execution. But what does that look like?
[Read More](https://blog.innovativeinc.net/blog/six-signs-youre-working-with-a-mature-msp)
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- [mailto:?body=https://blog.innovativeinc.net/blog/six-signs-youre-working-with-a-mature-msp](mailto:?body=https://blog.innovativeinc.net/blog/six-signs-youre-working-with-a-mature-msp)
[](https://blog.innovativeinc.net/blog/marylands-new-it-services-tax-what-businesses-need-to-know)
[Business Strategy](https://blog.innovativeinc.net/blog/topic/business-strategy) | [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
## [Maryland's New IT Services Tax: What Businesses Need to Know](https://blog.innovativeinc.net/blog/marylands-new-it-services-tax-what-businesses-need-to-know)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
June 26th, 2025
The state of Maryland has included a three percent tax on data and information technology services in its fiscal year 2026 budget. Let’s discuss what that will entail and who it will directly impact.
[Read More](https://blog.innovativeinc.net/blog/marylands-new-it-services-tax-what-businesses-need-to-know)
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[](https://blog.innovativeinc.net/blog/what-is-sla-and-why-does-it-matter-choosing-an-msp)
[Technology Strategy](https://blog.innovativeinc.net/blog/topic/technology-strategy) | [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
## [Understanding Your SLA: Why It's Crucial When Choosing the Right MSP](https://blog.innovativeinc.net/blog/what-is-sla-and-why-does-it-matter-choosing-an-msp)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
March 28th, 2025
When searching for a managed service provider (MSP), you’ll likely hear them talk about their SLA (service level agreement). While many MSPs may tout their SLA to impress prospective clients, it’s crucial that your business digs deeper to understand their service, metrics and accountabilities.
[Read More](https://blog.innovativeinc.net/blog/what-is-sla-and-why-does-it-matter-choosing-an-msp)
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- [mailto:?body=https://blog.innovativeinc.net/blog/what-is-sla-and-why-does-it-matter-choosing-an-msp](mailto:?body=https://blog.innovativeinc.net/blog/what-is-sla-and-why-does-it-matter-choosing-an-msp)
[](https://blog.innovativeinc.net/blog/lessons-learned-from-crowdstrike-outages)
[Business Strategy](https://blog.innovativeinc.net/blog/topic/business-strategy) | [Cybersecurity](https://blog.innovativeinc.net/blog/topic/cybersecurity) | [Disaster Recovery](https://blog.innovativeinc.net/blog/topic/disaster-recovery) | [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
## [Lessons Learned from the CrowdStrike Outages](https://blog.innovativeinc.net/blog/lessons-learned-from-crowdstrike-outages)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
August 2nd, 2024
A couple of weeks ago, a widespread IT issue caused downtime for industries worldwide. This downtime was caused by an update from the cybersecurity application CrowdStrike that crashed Microsoft operating systems.
[Read More](https://blog.innovativeinc.net/blog/lessons-learned-from-crowdstrike-outages)
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[](https://blog.innovativeinc.net/blog/how-msp-support-remote-workforce)
[Business Strategy](https://blog.innovativeinc.net/blog/topic/business-strategy) | [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
## [How Can an MSP Support a Remote Workforce](https://blog.innovativeinc.net/blog/how-msp-support-remote-workforce)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
June 20th, 2024
Ever since the start of the pandemic in 2020, we’ve seen rapid growth in the number of people working remotely. Pre-pandemic, roughly five percent of full-time employees with office jobs worked primarily from home. In 2023, 28.2% of employees had a hybrid work schedule. You’d love to see more of this in your business so your workforce has the flexibility, but you only want to do so if they can be supported.
[Read More](https://blog.innovativeinc.net/blog/how-msp-support-remote-workforce)
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[](https://blog.innovativeinc.net/blog/three-ways-msp-can-help-small-business)
[Business Strategy](https://blog.innovativeinc.net/blog/topic/business-strategy) | [Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
## [Three Ways an MSP Can Help Your Small Business](https://blog.innovativeinc.net/blog/three-ways-msp-can-help-small-business)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
May 31st, 2024
If you’re trying to run a small business, your day-to-day schedule is probably pretty busy. You’ve got a lot that you’re accountable for, technology included, and it’s causing a lot of headaches. Maybe you have an internal IT employee or a small team, but to no fault of anyone, you feel like your business needs more, and you and your internal IT employees need less on your plate.
[Read More](https://blog.innovativeinc.net/blog/three-ways-msp-can-help-small-business)
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[](https://blog.innovativeinc.net/blog/should-business-work-with-msp)
[Outsourced IT Support](https://blog.innovativeinc.net/blog/topic/outsourced-it-support)
## [Should my business work with an MSP?](https://blog.innovativeinc.net/blog/should-business-work-with-msp)
By: [Ryan Stickel](https://blog.innovativeinc.net/blog/author/ryan-stickel)
February 22nd, 2024
Technology is crucial in today’s business world. Sometimes, it takes a couple of issues to really highlight that. Perhaps your business has been feeling this lately. Whether it’s headaches caused by slow devices or just a gut feeling that your business technology isn’t where it needs to be, you know it’s time for something to change.
[Read More](https://blog.innovativeinc.net/blog/should-business-work-with-msp)
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[All posts](https://blog.innovativeinc.net/blog/all) [Next](https://blog.innovativeinc.net/blog/tag/outsourced-it-support/page/2)
#### Contact
**Headquarters**
13332 Pennsylvania Ave.
Hagerstown, MD 21742
[301-739-7414](tel:+13017397414)
**Washington, DC**
1717 K Street NW, Suite 900
Washington, DC 20006
[202-971-9991](tel:+12029719991)
#### Managed Services
- [Managed Services](https://www.innovativeinc.net/services)
- [Co-Managed Services](https://www.innovativeinc.net/co-managed-services)
- [Service Level Agreement](https://www.innovativeinc.net/service-level-agreement)
- [Pricing](https://www.innovativeinc.net/pricing)
- [Service Area](https://www.innovativeinc.net/service-area)
#### Areas of Expertise
- [Information Technology](https://www.innovativeinc.net/information-technology)
- [BCDR](https://www.innovativeinc.net/bcdr)
- [Cybersecurity](https://www.innovativeinc.net/cybersecurity)
- [Phone & Voice](https://www.innovativeinc.net/phone-voice)
- [Printer & Copiers](https://www.innovativeinc.net/printer-copiers)
#### About
- [About](https://www.innovativeinc.net/the-innovative-way)
- [Our Team](https://www.innovativeinc.net/our-team)
- [Privacy Policy](https://www.innovativeinc.net/privacy-)
- [Contact](https://www.innovativeinc.net/contact)
- [Book an Appointment](https://meetings.hubspot.com/shurd?uuid=e72ba9dd-044e-4670-8593-c28ca53244eb)