"I'm having technical difficulties," is a phrase with which most professionals are all too familiar.
While no IT system is ever 100% free from the occasional issue, the most successful business tech support professionals are the ones that keep business downtime to a minimum and implement IT systems that contribute to the company's bottom line. They know that the only effective way to minimize downtime is to proactively troubleshoot IT systems and fix issues BEFORE they cost the company money by impacting end users.
Network monitoring systems are a tool that IT professionals use to stay ahead of issues. These tools allow your IT team to work behind the scenes fixing problems you didn't even know you had to keep the business network running smoothly.
Your internal IT department can utilize a network monitoring system, or you can work with an outsourced IT vendor or managed service provider that provides a network monitoring service.
Network monitoring is an automated piece of network management that audits all network components (servers, firewalls, shared resources, etc.) for failure and optimum performance. A network monitoring system notifies the network administrator of failures that have impacted or could impact the performance of the entire network.