Does My Computer Have a Virus or Other Malware? Symptoms & Solutions

Posted by Michael McAndrew on Dec 5, 2019 10:00:00 AM

Computers are the center of business and personal productivity in the 21st century. Users expect them to work as intended, on time, and without issue. Unfortunately, this is not always the case. Viruses, or any type of malware (viruses are just one of several types of malware - more on that later), can at the least inconvenience users, and at worst cripple an entire business or organization.

When trouble arises, average users may wonder if their computer is misbehaving. They might suspect malware has compromised their system, but don’t know how to confirm their suspicion. 

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Topics: Cybersecurity, Threat Prevention

Benefits of a Managed Service Provider For Every Business

Posted by John Steck on Nov 27, 2019 7:00:00 AM

75% of small and mid-sized businesses report using some type of outsourced IT partner, and 39% are working with a managed service provider (MSP). [Source]

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Topics: Business Strategy, Outsourced IT Support

The 3 Step Guide to Switching Your IT Support Company

Posted by Stephanie Hurd on Nov 19, 2019 8:00:00 AM

You’ve been working with an IT support company, freelancer, or managed service provider for a while. You like them. They’re great people. Maybe you’ve known them for years and they’ve helped you out of more than one bind. 

But lately, you’ve been feeling that things could be better. Your IT systems should be more in sync with your business. Your employees shouldn’t be dealing with nagging, unresolved problems. And your own, fairly new computer has been getting more sluggish by the day. Even on a good day when everything is working fine, you have a nagging gut feeling that the IT in your business isn’t great. You don’t even want to think about what might happen on a bad day when your server crashes or you get hit with a ransomware attack.

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Topics: Technology Strategy, Business Strategy, Purchasing

What is a Managed Service Provider?

Posted by Stephanie Hurd on Nov 13, 2019 9:15:00 AM

A managed service provider, or MSP, is a third-party that delivers an essential business function. Usually this refers specifically to IT functions. MSPs work under a subscription model, rather than a per-hour or per-call rate charged by on-demand or break/fix vendors. With on demand service providers, response to issues as they arise can cause unpredictable costs and outages. By contrast, an MSP is a business partner that proactively manages and assumes responsibility for an agreed upon set of services. 

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Topics: Technology Strategy, Business Strategy, Outsourced IT Support

The Cost of Managed IT Services: A Comprehensive Breakdown

Posted by Stephanie Hurd on Nov 5, 2019 8:15:00 AM

 

You have a gut feeling that something isn’t right about the way you’ve been approaching IT in your business. You’re not sure exactly what to do, but you’re afraid of what might happen if you continue the current path. 

Maybe you have one or two internal IT employees. You’re worried about what would happen if your network crashes overnight or while they’re on vacation. Maybe you contract with a freelancer or company to come to your business and install or troubleshoot equipment as needed. They do the work you ask, but you’re not sure if there are better hardware and software options available. 

If these are the things keeping you up at night, outsourcing your IT department might be the right solution for you. Managed IT is just one of the four main ways businesses approach IT support, but it is the only comprehensive outsourced IT option that will address your concerns. 

With managed IT services, an IT company takes on complete oversight of your network and support of your devices and end users. Managed IT services include both strategic and tactical services. You get the benefits of an IT strategy with a team of professionals handling the monitoring and maintenance of your network along with the day-to-day end user support.  

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Topics: Technology Strategy, Business Strategy, Purchasing, Outsourced IT Support

Benefits of an IT Strategy

Posted by Stephanie Hurd on Oct 29, 2019 7:15:00 AM

Your business plan informs your go-to-market strategy. It includes a thorough market analysis and assessment of your competition. It tells you how you’ll market yourself. It identifies the human and financial capital you’ll need to deliver your products and services.

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Topics: Technology Strategy, Business Strategy

Things to Consider Before Moving to the Cloud

Posted by Stephanie Hurd on Oct 23, 2019 7:31:32 PM

The cloud is the hottest tech buzzword. Everyone is anxious to downsize their technology to a computer with an internet connection. Especially when faced with a major server or software upgrade.

That’s doable for a lot of businesses these days. But moving to the cloud without thinking about all the implications can have a major negative impact on your business.

Some things you’ll need to consider include:

  • What are you moving to the cloud?
  • Do you need to access the cloud when the internet goes down?
  • Is your data in the cloud backed up? 
  • Does your cloud solution meet security and compliance requirements?

First, to identify what you’re moving to the cloud. Let’s make sure you understand what the cloud is, and your options for using it.

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Topics: Technology Strategy, Business Strategy, Purchasing

Are Your Business Network Credentials for Sale on the Dark Web?

Posted by Stephanie Hurd on Oct 6, 2019 9:08:11 AM

You use password-protected applications for everything from banking and financial management to planning vacations and socializing. In the workplace, sign-in credentials connect you and your employees to business applications and online services like payroll processing, appointment scheduling, invoicing, and every other confidential function of your business.

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Topics: Cybersecurity, Threat Prevention

Washington County Day of Caring 2019

Posted by Stephanie Hurd on Sep 23, 2019 12:07:44 PM

Innovative has much more to offer than just our technology and business expertise. We proved that last Thursday when our team put their blood, sweat, and hopefully not too many tears into cleaning 103 historic gravestones for the Sharpsburg Historical Society during United Way of Washington County's Day of Caring

We learned a lot about cemetery preservation and were assisted and trained on proper stone cleaning techniques by Robert Mosko and his crew from Mosko Cemetery and Monument Services. Here, Robert gives us a demonstration of how to properly clean a gravestone with just water and a scrub brush.

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Topics: Life at Innovative

Two Common Problems with Your IT Support Company

Posted by Stephanie Hurd on Sep 18, 2019 9:05:28 AM

You signed a contract with an IT support company and are relieved to have the weight of technology troubles lifted from your shoulders.

Not so fast.

You may be in for a bumpy ride.

We’ve heard all kinds of stories about why businesses are unhappy with their IT support vendor. Sometimes trouble creeps up over time as the service or the perception of service goes downhill. Other times the relationship is rocky from the start.

We’re not too proud to admit that we’ve had customers leave us in search of greener pastures. We’ve also acquired new customers leaving other providers with which they became unhappy.

Sometimes you need to leave your IT support provider (yes, even if it's us) when you outgrow one another or determine that your priorities and values are no longer aligned (or maybe they never were). Other times you can turn the relationship around with a little communication.

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Topics: Technology Strategy, Business Strategy, Outsourced IT Support

IT Starts with Strategy

Tips to get the most out of business technology

Expert advice and best practices allowing you to leverage technology for business growth. 

Topics include:

  • Fusing business and technology strategy
  • Business operations
  • Budgeting and lifecycle management
  • Network security and compliance
  • HIPAA
  • Data security and backup
  • Hardware and infrastructure 
  • Phone systems
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