Now, more than ever, small businesses like yours have to find ways to stand out amongst the crowd and create a valuable customer experience. There are a ton of different options out there for consumers, so how can you gain an edge on the competition and provide a top-notch customer experience? Through technology!

You probably have a lot on your plate when running your small business. Each day brings new challenges, and there isn’t a ton of time to sit down and worry about your cybersecurity strategy. You’re a small business, so why would anyone want to hack you? Wouldn’t they be better off going after a large corporation with loads of cash and data?

Have you been losing sleep because your business network feels insecure? Maybe you can’t quite pinpoint the root issue or cause, but you know you’re lacking in cybersecurity, and that’s reason enough to do some research and try to find a solution.

If your business wants to protect its systems and data with the latest and greatest solutions, you’re probably looking into some pretty advanced cybersecurity tools. While it’s great you’re taking that initiative, it’s crucial we take a step back and assess your current IT setup.

A couple of weeks ago, a widespread IT issue caused downtime for industries worldwide. This downtime was caused by an update from the cybersecurity application CrowdStrike that crashed Microsoft operating systems.

Today is System Administrator Appreciation Day! In honor of one of our favorite yearly celebrations, a few of our team members took some time to highlight our amazing technicians and the work they do for our clients and our team internally, as well as a few words to illustrate how wonderful they are as people.

Even after a thorough vetting process, switching IT companies can be scary. It’s a new company, new people and, potentially, new solutions and equipment. As you’re considering MSPs, evaluating and understanding their onboarding process is an important part of understanding their long-term service and operations.

One of the last things you want to deal with when running your business is lost or inaccessible data. Whether it’s private information about an employee or client or a spreadsheet containing important budgeting numbers, you don’t have the time or resources to make up for if these things were lost. So, how can you avoid this issue?

Ever since the start of the pandemic in 2020, we’ve seen rapid growth in the number of people working remotely. Pre-pandemic, roughly five percent of full-time employees with office jobs worked primarily from home. In 2023, 28.2% of employees had a hybrid work schedule. You’d love to see more of this in your business so your workforce has the flexibility, but you only want to do so if they can be supported.

The Innovative Leadership podcast is celebrating its first anniversary! To commemorate this milestone, let’s look back at some of the show’s most memorable moments and gain some perspective from its hosts.