So, you’re looking to invest in technology for your business, and you want to hire a managed service provider (MSP). Now the question is, do you work with one of the big national companies or find someone more local? This can be a tough decision, as both choices will each offer something a little bit different.

It’s time for the final installment of our Meet the Operations Team series! In this article, we’ll meet the teams that make up the biggest chunk of the ops department: help desk, field service and monitoring.

Congratulations to Stephanie Hurd on her promotion to Director of Business Development!

We can probably all agree that time and money are vital when running a business. You can’t afford to waste either. This is why it can be so frustrating to deal with IT projects that are off-budget or not on time, especially after making such a large investment.

Technology is useful and necessary in today’s workplace, but it doesn’t come without its fair share of headaches. The question is, how are you dealing with those headaches? WHO is dealing with those headaches? Hopefully, it doesn't look anything like the GIF below.

Continuing with our “Meet the Operations Team” series, it’s time to say hello to the professional services team (You may know them as the “project team”).

If you’ve been keeping up with our blog, you may have read one of our most recent articles on how the Innovative team is structured (if you haven’t had the chance to read it, you’ll want to go check it out). In that article, we mentioned how there are plenty of new faces at Innovative that have joined the team members you’re already familiar with.

We have exciting news to share, Innovators! We now have a podcast! Innovative Leadership, hosted by Ryan Stickel and Stephanie Hurd, will see local business leaders sit down to discuss their personal stories, challenges and secrets to success.

There are a lot of new faces at Innovative, but don’t worry, many of your favorite “old,” or let’s say, young with tenure, faces are still around. If you only interact with our team members who come on-site, you’re likely only seeing a small percentage of the team. So, let’s pull back the curtain a bit and walk through exactly how we’re structured.

You probably hear many names or terms when working with your IT company. You may have heard the acronyms SOC and NOC. These sound pretty similar, but what do the acronyms stand for? What is the function of each? And, most importantly, if you have services provided by a NOC or SOC, what do those services include, or not include?