Business Technology

Even after a thorough vetting process, switching IT companies can be scary. It’s a new company, new people and, potentially, new solutions and equipment. As you’re considering MSPs, evaluating and understanding their onboarding process is an important part of understanding their long-term service and operations.

Ever since the start of the pandemic in 2020, we’ve seen rapid growth in the number of people working remotely. Pre-pandemic, roughly five percent of full-time employees with office jobs worked primarily from home. In 2023, 28.2% of employees had a hybrid work schedule. You’d love to see more of this in your business so your workforce has the flexibility, but you only want to do so if they can be supported.

If you read our article about the difference between national and local MSPs, you know they are structurally and operationally different.

Odds are, you currently use a video conferencing platform in your business. Whether it’s Microsoft Teams or Zoom, tools like these provide an amazing service that lets you easily connect with your team and clients from anywhere.

If you’re trying to run a small business, your day-to-day schedule is probably pretty busy. You’ve got a lot that you’re accountable for, technology included, and it’s causing a lot of headaches. Maybe you have an internal IT employee or a small team, but to no fault of anyone, you feel like your business needs more, and you and your internal IT employees need less on your plate.

So, your business is discussing its cybersecurity strategy and, more specifically, its cyber insurance policy. You don’t want to find out your business has the wrong coverage or IT solutions after the damage has been done. This proactive approach will help get you on the right path toward safeguarding your business. But where should you start?

So, the company you're speaking to or working with has mentioned EOS (Entrepreneurial Operating System), but what is EOS, and why should it be on your radar?

One of the most important relationships you’ll have with your Managed Service Provider (MSP) is with your account manager. Your account manager should be more than just a point of contact; they should be your dedicated advocate, ready to guide you on your IT journey.

So, you’re preparing to discuss a possible IT partnership with a new managed service provider. There’s one issue: IT is a very broad and sometimes overwhelming term, and you’re not really sure what services you’re asking them for. You have a pretty good idea of what technology your business needs and you may even have an OK understanding of the services your current IT partner is providing. So why does it seem like this new MSP is speaking a different language?

So, you’re in the DC-Metro area, and you’re trying to decide which IT company is right for you. You know technology is valuable to your business operations, so you want someone who is up to the task. While you might have a pretty good idea of the type of IT company you need, there are a ton of options, and you still need some help differentiating between all of them. What does a good option look like?