Wouldn’t it be great if every time you called your IT support provider, they answered the phone? Waiting for service is not anyone’s idea of a good time. With the pace of business in our world, it is unreasonable that the only option for acquiring IT support is waiting by the phone like you are expecting a date to call. Unfortunately, this is frequently the service you get from single-person IT support operations, otherwise known as your outsourced "IT guy/girl." This level of support may be fine for your home PC, where processes and payments are not depending on technology working right now, but for small and medium businesses, the consistent coverage provided by a trained, business-focused help desk team can be a lifesaver.