“Why are you so expensive?” This is one of the most asked questions by our existing and prospective clients. So, someone must answer it. Lucky me. We will discuss the difference between tech support and managed IT services and the cost associated with each of them. Here at Innovative, we are a managed IT services provider, but understand that our services aren’t the best fit for every business. As such, we are going to provide you with an honest assessment of the cost of managed IT services and break/fix tech support. The goal of this article is to provide you with the information necessary to understand the cost of managed IT services and break/fix tech support. With this knowledge, you can make the right choice for you and your business.
You’ve been working with an IT support company, freelancer, or managed service provider for a while. You like them. They’re great people. Maybe you’ve known them for years and they’ve helped you out of more than one bind. But lately, you’ve been feeling that things could be better. Your IT systems should be more in sync with your business. Your employees shouldn’t be dealing with nagging, unresolved problems. And your own, fairly new computer has been getting more sluggish by the day. Even on a good day when everything is working fine, you have a nagging gut feeling that the IT in your business isn’t great. You don’t even want to think about what might happen on a bad day when your server crashes or you get hit with a ransomware attack.
You have a gut feeling that something isn’t right about the way you’ve been approaching IT in your business. You’re not sure exactly what to do, but you’re afraid of what might happen if you continue the current path. Maybe you have one or two internal IT employees. You’re worried about what would happen if your network crashes overnight or while they’re on vacation. Maybe you contract with a freelancer or company to come to your business and install or troubleshoot equipment as needed. They do the work you ask, but you’re not sure if there are better hardware and software options available. If these are the things keeping you up at night, outsourcing your IT department might be the right solution for you. Managed IT is just one of the four main ways businesses approach IT support, but it is the only comprehensive outsourced IT option that will address your concerns. With managed IT services, an IT company takes on complete oversight of your network and support of your devices and end users. Managed IT services include both strategic and tactical services. You get the benefits of an IT strategy with a team of professionals handling the monitoring and maintenance of your network along with the day-to-day end user support.
The cloud is the hottest tech buzzword. Everyone is anxious to downsize their technology to a computer with an internet connection. Especially when faced with a major server or software upgrade. That’s doable for a lot of businesses these days. But moving to the cloud without thinking about all the implications can have a major negative impact on your business. Some things you’ll need to consider include: What are you moving to the cloud? Do you need to access the cloud when the internet goes down? Is your data in the cloud backed up? Does your cloud solution meet security and compliance requirements? First, to identify what you’re moving to the cloud. Let’s make sure you understand what the cloud is, and your options for using it.
There are four different ways most businesses acquire IT support. You can: Hire an internal IT person Hire an on-demand IT vendor or freelancer when you need help Pre-purchase blocks of IT support hours Partner with a Managed Service Provider (MSP) Each approach to IT support has its pros and cons, and within each approach are various pricing models.
If you're planning to upgrade hardware or networking infrastructure in your business this year, you may see significant cost savings by purchasing that equipment soon (i.e. this month) thanks to increased tariffs on Chinese imports.
From basic desktop computers to complex network infrastructure, all businesses need some sort of technology to operate. With the amount of technology necessary to compete in today's economy, how do businesses maintain margins and absorb ever-growing IT costs? Leasing is an option that reduces your initial investment and allows for the flexibility to adopt new technology based on your business needs and not capital budgets.
Every small business owner has lived some version of this story. An employee who performs a critical business function experiences workstation failure. Sometimes its ransomware, sometimes a hard drive fails. No matter what the underlying reason, the result is the same and money is being lost every second. Purchasing a Replacement Computer Seems Simple Small business owners aren’t the type to let something like this deter them. They solve a thousand problems like this every day. When the problem is, “we just need to buy a computer," many business owners are inclined to quickly acquire one from a local retailer or handy e-commerce site. When you buy a new PC this way you feel confident in your purchase if it has the needed hard drive space and the salesperson confirms or online specs show that it meets your business needs. You get it back to the office and submit a request to the IT department or service provider to set it up as soon as possible. Crisis averted, on to the next fire the day brings. It’s true this computer has the requisite hard drive space and power to do any job your employee requires. It’s a brand-new computer. It has a warranty with the manufacturer. However, there are differences between business and consumer-grade computers not apparent in the specifications.